Over time I have realized that I’ve developed a number of policies, and that it was time to write them down. Mostly these policies have to do with either scheduling or payment and it seems best to communicate these policies clearly.
General Policies
- How To Schedule
-
Scheduling by club members should be done via the MyFBO website. When scheduling you should insure that you schedule all needed resources, which might include both myself and an aircraft. After the first few lessons (where a student is not ready to preflight an aircraft without assistance and oversight) it is requested that you schedule the aircraft 30 minutes before our start time. This is to allow you to get the aircraft ready and not waste time for which you will be charged (see the next item). The best way to accomplish this is with a technique called staggered reservations, which achieve the exact result desired. Click on that link to see documentation regarding how to stagger a reservation.
- Charges
-
I consider myself to be "on the clock" at the start of our scheduled time. I’ll encourage students to book the aircraft earlier than me (30 minutes isn’t a bad idea, see the previous item) so the preflight can be accomplished prior to our scheduled time. Charges will cease when we are actually done. If we finish early you will not be charged for the remainder of the scheduled time. Everyone should arrive prepared and ready to get to work. If I am late, you will of course not be charged for any time I was not there ready to work with you. I try to avoid ever being late, but we are all imperfect, even me.
- Duration
-
During early training I prefer that students schedule in 3-hour blocks, if possible. This gives us ample time to have pre-flight briefings as well as post-flight discussions, and still not cause us to be tight on time. Once we have the early phases of training behind us then dual sessions can be adjusted as makes sense (shorter for local lessons, but obviously longer for any cross country flights).
- Late/No-Show
-
In the event a student is going to be late, or if they are not going make a scheduled session at all, I request that an effort be made to notify me. I realize that "life happens", and if I receive reasonably adequate notice it falls into the category of "no harm, no foul". If cancellations or late arrivals become chronic, we’ll talk. However, in the absence of notification I will consider a session automatically canceled once the student is 30 minutes late. This will be viewed as a no-show and the student will be responsible for paying for the entire block of scheduled time.
I also will consider last-minute cancellations, for reasons other than weather/illness/equipment failure, to be a no-show as well. This is particularly true for early morning sessions where I’ve had to set an early alarm to make it to the airport in time to meet a student. If my alarm has had to go off at 6am and THEN am told the lesson is canceled due to a "scheduling conflict" or "something came up", I’ll charge you for the entire time scheduled. I don’t need to know the details of your illness or emergency, but I need to know that it was more than the appointment just became inconvenient. Lets be reasonable, folks.
- Advance Notice
-
I require that lessons be scheduled at least 24 hours in advance. If the advance notice is less than that I reserve the right to decline the reservation. That said, if you have a desire to schedule a session without that amount of advance notice … it never hurts to ask. I may agree, but I don’t feel obligated to do so. If you are attempting to schedule on short notice, it must be the case that I have responded and agreed to the session before you should consider me scheduled. If you don’t hear from me …. don’t assume we are meeting.
- Time Off
-
I schedule regular time off, and will from time to time schedule "vacations" from teaching for various reasons (Sun-n-Fun, Oshkosh, family time, etc.). If you have a strong need to schedule with me during a time that is marked as time off on MyFBO, feel free to inquire about scheduling. I can, at times, be flexible. But, as above, I don’t feel obligated to accept a reservation during times marked time off.
My work week is from Thursday to Monday, which is to say that I take Tuesday and Wednesday off as my "weekend". As above, you can inquire about scheduling time on those days, and I do schedule flights on those days from time to time if there is a good reason to do so. But I do reserve the right to decline to fly those days. Additionally, you will find that my evenings are blocked off by default. Obviously night flying is part of the training program and therefore scheduling during evenings will need to happen from time to time. In those situations schedule the plane and let me know, then I can add myself to the reservation. The reason for this policy is that I already make my weekends available to members and I don’t feel it is required for me to make all my evenings available as well.
- Solo X/C
-
When instructors sign off students for solo cross-country flights they are saying, in essence, that the student is fully qualified to operate independently as a pilot. This means not only do they have the skills to manipulate the aircraft but they also have the knowledge to do so safely. The FAA makes candidates prove this by passing the FAA written exam, and I require that the FAA written be completed prior to solo X/C flights. Other training can continue, but solo X/C flights will not happen without a completed written.
Payment
Payment for my time is made at the end of each lesson (a pay-as-you-go deal). In general, I charge only for time I’m directly interacting with the student. This includes both ground instruction (pre-flight briefings, post-flight briefings, and other general ground instruction) as well as flight time. My practice is to round up to the next quarter hour.
I have arranged, through PayPal, to accept credit/debit card payments. At this time credit/debit card payments or direct PayPal transfers (to dfrye@planez.co) are my preferred method of payment. I’ll also accept Venmo and checks. I’ll of course take cash, but don’t prefer it. Cash is discouraged because it is the one thing I have to physically haul down to the bank. All the others can be handled electronically.